Self-Help Knowledge
Base Articles


EtherScope nXG

General: Wiremap Adapter Compatibility

Wiremap adapter compatibility for NetAlly products.

General: How to Obtain a Packet Capture

Steps on how to obtain a packet capture for troubleshooting purposes.

General: Android Platform Version

Android platform commercial version for LinkRunner G2 and EtherScope nXG

Link-Live: Buffered Test Results per Unit

Number of test results that are buffered when unit is unable to connect to Link-Live.

General: How to find a Serial Number

How to find a Serial Number of any NetAlly product.

EtherScope nXG/CyberScope: How to take a screenshot

How to take a screenshot and access it later on the EtherScope nXG or CyberScope.

EtherScope nXG: Creating Custom Autotest Profiles

How to create custom autotest profiles with the EtherScope nXG.

General: 802.1x Authentication EAP Types

Definition of supported EAP types for 802.1x authentication.

General: Supported SFP's and Measuring Optical Power

Fiber support for NetAlly products to include SFP modules that are supported.

General: Missing Switch Information via CDP/LLDP

NetAlly products examine and parse the first Layer 2 (CDP/LLDP/EDP/FDP) discovery packet.

EtherScope nXG: Power On Issues

If your unit will not power on please review the steps in this article.

EtherScope nXG: Enhanced AutoTest Features

New AutoTest features added to version 1.2 of the EtherScope nXG.

AirMapper: Data Collection

How to collect AirMapper data on the EtherScope nXG or AirCheck G2/G3

Link-Live: AirMapper Heat Maps

How to view AirMapper Survey heatmaps after uploading to Link-Live.

EtherScope nXG: AirMapper Data Rates

How data rates are determined in the AirMapper app on the EtherScope nXG.

EtherScope nXG: Cloud Remote

How to remotely connect to your EtherScope nXG from Link-Live.

Link-Live: AirMapper Feature Availability

Table which outlines availability of various Link-Live features with and without AllyCare.

AirMapper: Filename use for .amp in Survey

AirMapper .amp file name for use in AirMagnet Survey PRO.

AM Survey: AirMapper Survey Types

Passive and Active Surveys within AirMapper

General: JSON Files

How to view data in an exported JSON file.

EtherScope nXG: Topology Information

Viewing Topology Information in Link-Live

General: iPerf & Speedtest Limitations

Speed limitations when using iPerf or Ookla Speedtest.

EtherScope nXG: Battery Pack Options

Optional battery packs, purchased separately, for the EtherScope nXG.

EtherScope nXG/LinkRunner 10G: 100BaseBX Support

How to use 100BaseBX on the EtherScope nXG or LinkRunner 10G.

EtherScope nXG/LinkRunner 10G: Local Reporting

How to save and access local reporting options.

General: No Log4j Security Vulnerability Product Impact

Impact of Log4j security vulnerability on NetAlly products or websites

EtherScope nXG/LinkRunner 10G: Power Adapter

Power adapters for the EtherScope nXG and LinkRunner 10G.

General: Forgotten Password for Product Registration Site

How to reset a forgotten password on the Product Registration site.

EtherScope nXG: Unit reboots when using Camera

Configuration settings to prevent unit reboots.

Activation and Registration Process

Registering your AirCheck G3, Etherscope nXG (EXG-300), CyberScope, or LinkRunner 10G with AllyCare

EtherScope nXG/LR10G/AirCheck G3: File Management - Copying Files

How to copy, move, and manage files on your unit.

EtherScope nXG: Remote Connection with Spectrum

When using a remote connection to EtherScope and Sepctrum, the connection can drop.

EtherScope nXG/AirCheck G3: Cannot connect to WiFi, Excess ARP activity

Solution for excess ARP activity on the EtherScope nXG and AirCheck G3.

EtherScope nXG: Certificates - Requirements and Troubleshooting

Supported certificate types and troubleshooting.

EtherScope nXG/LinkRunner 10G: Performance App for Dark Media

Instructions and setup for using the performance app to test to test dark media. LANBERT is the preferred method.

General: Missing Cisco AP Names

Enabling names for Cisco Access Points

EtherScope nXG/LinkRunner 10G/CyberScope: Updating Firmware

How to update the firmware/software on your EtherScope nXG, LinkRunner 10G or CyberScope.

EtherScope nXG: VNC Connection and Settings

How to remote connect with VNC Viewer.

EtherScope nXG: What is the EtherScope nXG?

EtherScope nXG is a multi-technology, all-in-one handheld network analyzer.

EtherScope nXG: Discovery

How to use the Discovery App on the EtherScope nXG.

EtherScope nXG/LinkRunner 10G/AirCheck G3/CyberScope: Log Files

How to export log files from the EtherScope nXG, LinkRunner 10G, AirCheck G3, or CyberScope.

EtherScope nXG: Simultaneous Active/Passive Survey

How to run an active and passive survey simultaneously on the EtherScope nXG.

EtherScope nXG: PoE Charging

How to charge your EtherScope nXG using Power over Ethernet (PoE).

EtherScope nXG: Restore Factory Defaults

How to restore factory defaults through the UI and from recovery mode.