Self-Help Knowledge
Base Articles


EtherScope nXG (EXG-300): Activation and Registration Process

Views: 0
EtherScope nXG (EXG-300): Activation and Registration Process

New EtherScope nXG (EXG-300 models) require an activation code for product usage. You have 30 days from first start up to register the product and receive your product Activation Code. The following will take you step-by-step to Register you EXG-300 product and receive and enter your Activation Code.

1. Using Chrome, Edge, or Safari browsers, login to Registered Products page from, located in the top right, under Sign In, on

A picture containing graphical user interface<br><br>Description automatically generated

If you are a new user, simply set up a new account following the steps under CREATING AN ACCOUNT described here:

KB Article · Customer Self-Service (

2. Select Register Product

Graphical user interface, text, application, email<br><br>Description automatically generated

3. Input the requested information including Serial Number, Product Name (will auto-populate), Purchase Date (using the calendar or month/day/year format), and Company name from whom the product was purchased.

Graphical user interface, application<br><br>Description automatically generated

4. After selecting, Register Product, your registered products page should load. If you do not see the product that you just registered, you may need to wait 5 – 10 seconds and refresh the page. Note that your AllyCare Support may take up to 72 hours to be created and your Ally Number, start and end date will display as soon as it is created. If you have claimed your Etherscope nXG on Link-Live, you may not see your AllyCare reflected until the AllyCare registration process has completed.

From this page, select the Get Code link to the right of your EtherScope nXG (EXG-300).

Text<br><br>Description automatically generated with medium confidence

5. A pop-up dialogue should appear at the top of your browser window.

Text<br><br>Description automatically generated

6. Input this code on the Activation screen that appears when you power on your EtherScope nXG (EXG-300) and tap VALIDATE.

NOTE: If you receive an authentication code with the letter "n", that is not a valid character. Please log out and log in again using Chrome or Edge browsers.

Graphical user interface, text, application<br><br>Description automatically generated