Self-Help Knowledge
Base Articles


AirCheck G2

AirCheck G2: Certificates - Requirements and Troubleshooting

Supported certificate types and troubleshooting.

AirCheck G2: Statement of Volatility

How to sanitize volatile and non-volatile memory on the AirCheck G2.

Link-Live: Buffered Test Results per Unit

Number of test results that are buffered when unit is unable to connect to Link-Live.

General: How to find a Serial Number

How to find a Serial Number of any NetAlly product.

AirCheck G2: Interferer Sources

Sources that can cause interference.

General: 802.1x Authentication EAP Types

Definition of supported EAP types for 802.1x authentication.

AirCheck G2: AP's Show Below Threshold

AP's detected at -100 dBm still show if below threshold.

AirCheck G2: Lower Signal on Locate AP/Client Screen

The AirCheck G2 reports a lower signal level on the locate AP/Client screen than on the AP or Client information screens.

AirCheck G2: PHY Data Rate Goes Blank

When running a connection tests, the PHY data rate can sometimes go blank.

General: Missing Switch Information via CDP/LLDP

NetAlly products examine and parse the first Layer 2 (CDP/LLDP/EDP/FDP) discovery packet.

AirMapper: Survey Configuration

How to configure an AirMapper Survey on the EtherScope nXG or AirCheck G2.

AirMapper: Data Collection

How to collect AirMapper data on the EtherScope nXG or AirCheck G2.

Link-Live: AirMapper Heat Maps

How to view AirMapper Survey heatmaps after uploading to Link-Live.

Link-Live: AirMapper Feature Availability

Table which outlines availability of various Link-Live features with and without AllyCare.

AirCheck G2: Battery & Power Issues

How to troubleshoot battery and power issues on the AirCheck G2.

AirCheck G2: USB Port Power Limitations

Power limitations for Type A USB ports on the AirCheck G2.

AirCheck G2: Wrong time zone for time stamp

Time Stamp in packet capture file from the AirCheck G2 is displayed in wrong time zone.

AirMapper: Filename use for .amp in Survey

AirMapper .amp file name for use in AirMagnet Survey PRO.

AirCheck G2: Touch Screen Calibration

A user may notice that the touch screen on the tester is registering an incorrect location. These are the steps to calibrate to improve accuracy.

AM Survey: AirMapper Survey Types

Passive and Active Surveys within AirMapper

AirCheck G2: Configuration of a Specific Band

To Configure a Single Band in AirCheck G2.

General: iPerf & Speedtest Limitations

Speed limitations when using iPerf or Ookla Speedtest.

AirCheck G2: Battery Pack Option

An optional, purchased separately, battery pack that is available for the AirCheck G2.

General: No Log4j Security Vulnerability Product Impact

Impact of Log4j security vulnerability on NetAlly products or websites

AirCheck G2: AirMapper Floor Plans

Maximum floor plan size.

AirCheck G2: Screenshots

How to capture and manage screenshots.

AirCheck G2: UDP iPerf Tests

Limitations when running an iPerf test with UDP from an AirCheck G2.

General: Forgotten Password for Product Registration Site

How to reset a forgotten password on the Product Registration site.

AirCheck G2: Extend the life of the RJ45 Port

Extending the life of the RJ45 Port

AirCheck G2: Export Log Files

How to export troubleshooting log files from your AirCheck G2.

AirCheck G2: AutoTest

AutoTest configuration and scenarios for the AirCheck G2.

AirCheck G2: Proxy Configuration

How to configure proxy settings on the AirCheck G2.

AirCheck G2: Import AP Alias List

How to import an AP alias List with AirCheck G2 manager.

AirCheck G2: Captive Portal

Captive portal configuration and settings.

AirCheck G2: Manager Software on Windows

AirCheck G2 Manager Software and Windows compatibility.

AirCheck G2: Certificates - How To Add Certificates

How to add 802.1x authentication certificates.

AirCheck G2: Hidden Networks

Can the AirCheck G2 find an connect to hidden network SSIDs?

AirCheck G2: Updating Firmware

How to update the firmware/software on your AirCheck G2.

AirCheck G2: What is the AirCheck G2?

One-button AutoTest quickly provides a pass/fail indication of the Wi-Fi environment and identifies common problems.

AirCheck G2: Creating AP Alias Names

How to create AP alias names for the AirCheck G2.