Self-Help Knowledge
Base Articles

 

CyberScope

Wiremap Adapter Compatibility

Wiremap adapter compatibility for NetAlly products.

Android Platform Version

Android platform commercial version for LinkRunner G2 and EtherScope nXG

Buffered Test Results per Unit (Link-Live)

Number of test results that are buffered when unit is unable to connect to Link-Live.

How to find a Serial Number

How to find a Serial Number of any NetAlly product.

How to take a screenshot (EtherScope nXG, LinkRunner 10G, AirCheck G3, CyberScope, CyberScope Air)

How to take a screenshot and access it later on the EtherScope nXG, LinkRunner 10G, AirCheck G3, CyberScope, CyberScope Air.

Supported SFP's and Measuring Optical Power

Fiber support for NetAlly products to include SFP modules that are supported.

Performance Testing (EtherScope nXG, LinkRunner 10G, CyberScope)

How to run Performance tests using the EtherScope nXG/CyberScope.

iPerf & Speedtest Limitations

Speed limitations when using iPerf or Ookla Speedtest.

Forgotten Password for Product Registration Site

Follow these steps if you forget your password when logging into NetAlly's product registration site.

Activation and Registration Process

Registering your AirCheck G3, Etherscope nXG (EXG-300), CyberScope, CyberScope Air, or LinkRunner 10G with AllyCare

Updating Software (EtherScope nXG, LR10G, AirCheck G3, CyberScope, CyberScope Air)

How to update the firmware/software on your EtherScope nXG, LinkRunner 10G or CyberScope.

How to obtain Log Files

How to export log files from the EtherScope nXG, LinkRunner 10G, AirCheck G3, CyberScope, or CyberScope Air.

Failed Buffered Link-Live Uploads

Description of buffered upload list; how to recognize and clear failed uploads to clear buffered list.

Registering Your NetAlly Network Test Products and AllyCare Key Code

How to register your products so you don't miss out on important benefits.