Self-Help Knowledge
Base Articles


OneTouch AT

General: Wiremap Adapter Compatibility

Wiremap adapter compatibility for NetAlly products.

General: How to Obtain a Packet Capture

Steps on how to obtain a packet capture for troubleshooting purposes.

Link-Live: Buffered Test Results per Unit

Number of test results that are buffered when unit is unable to connect to Link-Live.

General: How to find a Serial Number

How to find a Serial Number of any NetAlly product.

OneTouch AT: KRACK Release Message

Release notes on the OneTouch AT for 6.5.2, which addresses the KRACK vulnerability.

Onetouch AT: Restore Factory Defaults

How to restore factory defaults on the OneTouch AT.

Onetouch AT: Using the Port Scan Feature

How to run a Port Scan using the OneTouch AT.

OneTouch AT: AutoTest & Packet Capture

How to configure the OneTouch AT to save packets captured during an AutoTest.

OneTouch AT: Return Codes for HTTP, ICMP, FTP, and SMTP

Return Codes for multiple services to assist in troubleshooting and diagnostics.

OneTouch AT: Activating Options

How to add licensed options to upgrade from a lower model OneTouch AT.

OneTouch AT: 802.1x Authentication & EAP Configuration (Wired)

Describes the supported EAP types for OneTouch and how to enable 802.1x Authentication.

OneTouch AT: 802.1x Authentication & EAP Configuration (Wireless)

Describes the EAP types supported on Wi-Fi for the OneTouch AT, and how to enable wireless 802.1x authentication.

OneTouch AT: Enable Secure Remote Management

This article describes the process to activate the Remote Management feature of the OneTouch AT.

OneTouch AT: Low Link Level

Describes issues with link across RJ-45.

OneTouch AT: Inline PoE Measurement

Steps to analyze PoE inline during testing.

Onetouch AT: Statement of Volatility

Statement of Volatility for the OneTouch AT.

OneTouch AT: Tips for Scrolling using Remote Control

Tips for scrolling in menus and other screens remotely on the OneTouch AT.

OneTouch AT: Running Periodic AutoTests

How to run periodic autotests using the OneTouch AT.

OneTouch AT: 1G Wired End-to-End Performance Test (RFC 2544)

Describes the requirements and configuration steps for running an end-to-end performance test with reflector and peer options.

General: 802.1x Authentication EAP Types

Definition of supported EAP types for 802.1x authentication.

General: Supported SFP's and Measuring Optical Power

Fiber support for NetAlly products to include SFP modules that are supported.

General: Missing Switch Information via CDP/LLDP

NetAlly products examine and parse the first Layer 2 (CDP/LLDP/EDP/FDP) discovery packet.

OneTouch AT: Export PDF or XML File Reports

How to export reports as PDF or XML files on the OneTouch AT in order to move them to your laptop for printing or further distribution.

OneTouch AT: Remote Control

How to remotely control your OneTouch AT.

General: No Log4j Security Vulnerability Product Impact

Impact of Log4j security vulnerability on NetAlly products or websites

General: Forgotten Password for Product Registration Site

How to reset a forgotten password on the Product Registration site.

OneTouch AT: Software Update

How to update software on the OneTouch AT.

OneTouch AT: Enable Wi-Fi Management Port

How to enable wireless management and connection on the OneTouch AT for remote management.