Self-Help Knowledge
Base Articles

 

CyberScope Air

Android Platform Version

Android platform commercial version.

How do I unclaim a Unit? (Link-Live)

How to unclaim a unit in Link-Live.

Buffered Test Results per Unit (Link-Live)

Number of test results that are buffered when unit is unable to connect to Link-Live.

How to find a Serial Number

How to find a Serial Number of any NetAlly product.

AirMapper Filename use for .amp in Survey (EtherScope nXG, AirCheck G2/G3, CyberScope Air)

AirMapper .amp file name for use in AirMagnet Survey PRO.

iPerf & Speedtest Limitations

Speed limitations when using iPerf or Ookla Speedtest.

Activation and Registration Process

Registering your AirCheck G3, Etherscope nXG (EXG-300), CyberScope, CyberScope Air, or LinkRunner 10G with AllyCare

Unit Reboots or Cannot Connect to Wi-Fi: Excess ARP activity (EtherScope nXG, AirCheck G3, CyberScope Air)

Solution for excess ARP activity on the EtherScope nXG, AirCheck G3, and CyberScope Air

No Camera, Microphone, or Speaker (AirCheck G3/CyberScope Air)

Is there a camera, microphone, or speaker on the AirCheck G3 or CyberScope Air?

Updating Software (AirCheck G3 & CyberScope Air)

How to update the firmware/software on the AirCheck G3 or CyberScope Air.

Ethernet Link Testing (AirCheck G3 Pro & CyberScope Air)

A workaround for Ethernet Testing with the AirCheck G3 Pro or CyberScope Air

Wireless iPerf Testing (AirCheck G3, CyberScope Air, EtherScope nXG)

How to complete wireless iPerf test using the Wi-Fi Test port.

Ethernet Adapters and Cameras (AirCheck G3, CyberScope Air)

Supported accessories for the AirCheck G3 or CyberScope Air.

Missing Cisco AP Names

Enabling names for Cisco Access Points

Product Models (CyberScope Air)

Three versions of the CyberScope Air

No Camera, Microphone, or Speaker (CyberScope Air)

Does the CyberScope Air have a camera, microphone or speaker

Ethernet Adapters and Cameras (CyberScope Air)

Supported accessories for the CyberScope Air

Locate APs and Wi-Fi Clients (CyberScope Air)

How to locate APs and Wi-Fi Clients from Channel Maps

Restore Factory Defaults (CyberScope Air)

Restore your CyberScope Air to factory defaults

Change Registered Product Ownership within Same Company

How to change the registered owner of a NetAlly product if you are within the same company.

AllyCare Enabled Product Features

Product features available with AllyCare per unit.

How to obtain Log Files

How to export log files from the EtherScope nXG, LinkRunner 10G/3000/4000, AirCheck G3, CyberScope, or CyberScope Air.

Failed Buffered Link-Live Uploads

Description of buffered upload list; how to recognize and clear failed uploads to clear buffered list.