MAC Address Reset
The AirMagnet Survey software license must be associated with either the MAC address of either the supported WiFi adapter or the Ethernet port on the PC to which it is installed. The serial number of the registered software product must have a current AllyCare support maintenance contract and the product serial number must have MAC resets remaining. No more than five (5) MAC resets are allowed per registered product.
You can license the product to any MAC address, but be sure to have a supported WiFi adapter to use with AirMagnet Survey. Check your My AirMagnet account for drivers for your supported adapter, in the Documents/Drivers section. The list of supported adapters is found here.
Please have the serial number, serial key, and new MAC address available when you do this.
Online MAC Address Reset:
Once you have reset your MAC address, you will need a new license file. Please see article: AM Survey/Planner: No Valid License Detected on Your System.